Avon Lake Animal Clinic - (440) 933-5297

This is a hard thing to write about a place you trust with a pet you LOVE. My dog fell very ill very quick, and when I called to bring him in, the girl on the phone was more concerned about who refered me so they could thank them than with the care of my dog. When they were able to get him in, they brought us to another room where the vet came to talk to us. She brought in a couple of x-rays and started to explain that he had a very large tumor that would require surgery. She then looked at the computer and told my wife and me that we qualified for a discount since we were a PREFERED customer. Let me remind you that I have never been in this facility before... She then informed us that my dogs condition was stable, and they would operate on him the next day, that he would be fine, and they would contact us before he went in, and that the surgery would cost $2,000.00. I recieved a phone call at 7a.m. to tell me that my dog had died at 4 a.m. that night. The vet that call told me that he had reviewed the x-rays, and lab work and informed me that he probably would not have made it through the surgery. He continued to tell me how much pain my dog was in and how bad he REALLY was. It seems to me that we were lied to about the condition of our dog so they could charge us the $2,000.00 for a surgery that he would not have survived instead of the $780.00 they charged us. All that being said, I was informed that another vet was fired for not bringing in enough surgeries/money. Knowing this makes me sick to see what some people will do for a dollar at the expense of an animals care, and the people that love them. STAY AWAY!!!

I have three cats and have taken them to the Avon Lake Animal Clinic. I was very disatisfied with their diagnosis (or lack thereof) of a very unusual disease/condition that one of my cats developed. They pulled teeth unnecessarily (to the tune of $700.00) and failed to diagnose the primary problem with my cat. After receiving RAVE recommendations about The Landings Animal Hospital, I took all of my cats there. Dr. Laura was fabulous! She made the diagosis of my sick cat, and treated him appropriately. He has not had a problem since. She has also seen my other two cats for well-care and I have been very happy with their services. The staff is rude and acts as though they are doing you a favor by seeing your pet. They are expensive, and I believe that they are trying to recoup some of the money that they are spending on their new pet day care facility. I think people are fooled by how nice the building looks. Beware....I have heard of many incidents of animal/patient neglect there...this came from one of their own employees. This is sad.